Help
Questions, by topic.
Billing, accounts, security, and data. If the topic is not here, the rail ends in a contact.
Billing
How much does conext cost?
Plans and what each includes are on Pricing. Essential is US$29/month, Growth US$69, Pro US$129, and Enterprise starts at US$299. Meta charges conversations directly to your account, at their rate. We do not add a markup. If the volume does not fit a package, write us and we will put a custom one together.
Do you bill WhatsApp conversations?
No. Meta charges conversations directly to your Meta account, at their rate. We do not invoice that charge or add a markup.
How do I request an invoice or a plan change?
Write to contact@conext.lat with the business name. If the change is about volume (more conversations or capacity), keep it in the same thread so it does not get mixed with a new signup.
Accounts
How do I create an account?
Signup starts at Pricing: you pick a plan, answer four questions, and you are in. The create-account tab on login does not open a registration form. Teammates are added afterwards by the business owner.
Can more than one person handle the same number?
Yes. The team works from the same inbox, each with their own user. Nobody has to borrow the shop phone: the number is connected to the business account, not to a device.
How do I get into the dashboard?
From Log in, with the user the business owner gave you. If you arrive from this site, the name is passed to the dashboard so you are not asked for it again.
Security
Do you use the official WhatsApp API?
Yes. Everything in and out goes through Meta’s Cloud API. No cloned session, no phone left plugged in. The number and the WhatsApp Business account are yours: if you leave one day, you take them with you.
How are credentials stored?
Each business’s WhatsApp token is encrypted at rest (AES-256-GCM) before it is stored. Access keys are hashed; they are not kept in plaintext. One customer cannot see another’s data.
Data
Who owns the conversations?
You do. Each business has its own space and it is not mixed with anyone else’s. We do not sell data or use it for ads. The detail is in the privacy policy.
What does the AI see?
The message text and the context the agent needs (catalog, instructions, recent history) are sent to Gemini to classify and draft. We do not train our own model on your threads.
How do I ask you to delete everything?
Instructions are in Data deletion. Write to contact@conext.lat with the business name and the connected number, if you have it.