Legal

User data deletion

Last updated: August 20, 2026

You can ask us to delete the data conext keeps about you or your business. This page is also the instruction Meta reviews for Facebook Login and WhatsApp Embedded Signup.

How to request it

  1. Write to contact@conext.lat with the subject “Delete data”.
  2. Include the business name, the email or username you sign in with, and the connected WhatsApp number if you have it.
  3. If the request is yours as a person (not as the business owner), say so and leave a detail to identify you: for example the number you wrote from.

If we cannot verify that the request is from who it claims to be, we will ask for extra confirmation before deleting.

What we delete

When the request is from the account owner, we delete from our systems:

  • The business account and its dashboard users.
  • Conversations, messages, notes, tags, and drafts.
  • Files that were sent from the CRM.
  • Products, agents, hours, and the rest of the configuration.
  • The WhatsApp connection: encrypted token, WABA ID, and phone number ID. We stop receiving and sending messages for that number.

The WhatsApp Business number and the Meta account remain yours. Disconnecting conext does not delete your Meta portfolio or the history WhatsApp keeps on the other side.

If you connected WhatsApp with Facebook

Permission was given in Meta’s popup (Facebook Login for Business). When we delete the account in conext, we delete the token and stop using that permission. You can also remove access from your Facebook account, in Settings → Apps and websites, looking for conext.

Removing the app on Facebook does not by itself delete the copy we already had in the CRM: that still needs the email above, or we do it when Meta notifies us if an automatic callback exists later.

If you wrote to a business WhatsApp

Your messages belong to that business. Ask them to delete them. If they do not reply, write us at contact@conext.lat with the number you wrote to and yours: we locate the account and forward the request, or we delete your thread if the business is no longer active.

Timelines

We confirm the request within a few business days and complete deletion within 30 days at most, unless the law requires us to keep something (for example, an invoice). Backups may take one more cycle to rotate; they are not used for anything other than recovering the service.

When it is done, we notify you on the same email.

What we cannot delete ourselves

  • Data Meta keeps in WhatsApp or in your Business Manager.
  • What Google retains from Gemini processing, under its own timelines as a processor.
  • Messages the recipient already has on their phone.

More detail on what data we process is in theprivacy policy.