Know before the customer asks and there is none.
The AI answers with the stock you loaded. If that number is wrong or zero, it will say there is none. Alerts are there so you see it first.
A Conext alert is the slice a counter needs: what is running out, what is gone, and a click to go fix it. The agent looks at the same number.
The same threshold on Home and in Products.
Zero is out of stock, red. Ten units or fewer is low, amber. There is no gentler rule on Home so it does not scare you: if it is low, it is low on both screens. The list shows the first alerts and a shortcut to Products.
Underneath, the product count and inventory value. That is price times units of what is already in the catalog, not a sales target.
They matter because the AI uses them too.
When the model writes a reply, it looks at that stock. An alert you ignore is a “yes, we have it” that is no longer true. Updating the number fixes both at once: what you see and what the customer is told.
It is not a replenishment system or an ERP. It is the slice a counter needs: what is running out, what is gone, and a click to go fix it.
In practice
- 1
Stock drops
Products marks it. Home shows it in alerts, in the same color.
- 2
You see it when you come in
You do not have to open the catalog to find out. The first five sit on Home.
- 3
You update it
The alert goes away. The next agent reply already uses the new number.
The alert does not replace the person who buys stock. It stops the CRM selling what the shelf no longer has.
Want to see it with your own threads?
Essential includes one channel, 500 AI conversations per month, and one active agent.