The Instagram DM, next to WhatsApp.
A single Page connects Instagram and Messenger. The customer writes wherever is handy; the thread in Conext is one.
The professional Instagram account hangs off the Page. Meta issues a token with permission over both faces. That is why Settings has one “Instagram and Messenger” card, not two buttons.
Direct, not the comment or the story.
Conext processes the chat’s text message. A comment on a post or a mention in a story does not open a thread: those webhook events are not handled yet. If the job is turning a comment into a funnel, that is not this integration.
The DM is. It arrives with the Instagram identifier (IGSID), which the CRM stores with a prefix so it is not mixed with a WhatsApp number of the same length. The inbox shows the channel mark: answering on the wrong side cannot be undone.
Messenger rides on the same token.
Instagram and Messenger are the Messenger Platform: the same webhook shape, the same send path, the same 24-hour window. What separates them is the payload `object` —`instagram` or `page`— and where the contact id came from. A Page with no Instagram attached still runs Messenger; the connection warns, it does not fail.
The contact’s name does not come with the message. The CRM asks Graph. If the profile permission is not approved, the thread is titled with the id: better that than a message that is not stored.
What Meta asks of you.
Until the App Review for `instagram_manage_messages` and `pages_messaging` goes through, this works with accounts that have a role on the app: enough for development and for recording the App Review video. In Meta’s console the app has to be subscribed to the `messages` webhook for Messenger and Instagram. Without that the card says connected and not a single message arrives.
Outbound attachments over Instagram do not go out yet: Instagram wants a public URL for the file, and ours are served behind the session. That signed URL is still missing. DM text does go both ways.
In practice
- 1
Connect the Page
From Settings, the Instagram and Messenger card. Facebook’s embedded signup has to finish inside Conext, not in another tab.
- 2
The Page token is stored
Encrypted, same as WhatsApp’s. Instagram DMs and Messenger DMs both go out with it.
- 3
Send a test Direct
It should appear in the inbox with the Instagram mark. If it does not, the `messages` webhook subscription is missing in the console.
Instagram in Conext is the chat. The comment and the story, not yet. The DM from the customer who already asked the price, yes.
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